Integrated Support: We have integrated support and chat widgets into the Janars platform, which are available on the right-hand lower corner of the screen. The widget can be used to:
- Search articles in the knowledge base.
- Directly "Ask" questions related to the use of the application during our office hours.
- Each interplay has a set of instructions for every card.
One set is for when the card is in progress, and the other set is for when the card is closed. These can be adapted by the team lead or facilitator. There is also a different set for the facilitator or the lead.
- There is a set of knowledge base articles, either for general use of the Janars application, or specific to use of a Janars Interplay, as well as for specific flows (canvases for the interplay).
The chat widget gives direct access to live chat and the knowledge base of articles (with a quick search).
PS: We are in the process of setting up an online service that supports facilitators or leads with a negotiation. Let us know if you like this idea. This is where the questions can be asked, re: How to approach a challenge during a negotiation or mediation.
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